Consultant not treating clients fairly and are not honest

I recently took out a bond Life cover with bettersure for my spouse and I, the consultant I spoke to: I informed her of all the benefits that must be added on the life cover including the retrenchment benefits which is one of the requirements from the bank, the consultant gave me my premium of R1300 for all the benefits, to my surprise they debited R1257 and when I asked for policy documentation the retrenchment benefits was not there. I then reversed the premium, a consultant by the name Mpho contact me the following week after reversal and I informed her everything. She informed me that she will send me a quote with the benefit added and she will wait for my go ahead, which she didn’t send me the quote or get back to. To my surprise today you debited R1500, which means that she processed the quote without my approval, that’s *****, who gave her the permission to debit my account with the amount. Is that how your consultant are supposed to treat clients. I want this corrected and honestly not sure if I will still stay with your company. The consultant who wrote up my policy was not honest, I was not treated fairly as a client and the second one she just debit my money without my approval, please fix this