Communication on Claim/ Claim not being paid

I have made claim with Bettersure on the 29th of August I had opened a case at the police station, my portable contents were taken from me. I had to follow up on my claim Number after the claim I was told they will send me an email, I had to call and WhatsApp their Number, but still no help. I called in again and Thapelo was the guy who helped me and escalated my claim, I was told they want pictures of the devices lost, how will I get the pictures when they are lost. I was told they want Boxes i only found one , I was told they want proof of purchase which I provided, I had to go back to the stores for reprint lucky the other one is still on contract. After sending that 7 days till date I have not been given feedback of my claim . On Thursday the 18 Thapelo said a claim handler will call me on Friday morning at 8am to verify a few things its Monday today 22 September I have not heard from the claim handler. I called back and the agent who answered said the head office is busy with the claim.

When it comes to paying they will take you from pillar to post. They do not communicate, you will have to follow up everyday.

When you insure with them they should have just asked for photos or any proof before insuring.

Debit orders they go through and they will follow-up for payment. Im wondering why doe it take so long to claim.

Hope this can be resolved ASAP.