TM
Tshepo M
1 reviews | Active since Jan 2024
22 Jan 2024, 15:15
Close Shop BetterSure
The worst insurance experience I've ever had. I don't know if it's a fly by night or some start up business. The QA responsible for monitoring calls is sleeping or listening to the calls for entertainment. The claims assistant keeps being conveniently "unavailable". No follow ups from them, I've been using my airtime to follow up, yet I'm paying monthly premiums without fail.
I just need my claim settled, nothing more.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
22 Jan 2024, 15:22Good day Tshepo Maleke,
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply22 Jan 2024, 15:22
Official
Good day Tshepo Maleke,
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
TM
Tshepo M's updateReviewer Update
23 Jan 2024, 13:34Not bettersure ignoring their calls, I'm assuming the whole company goes for lunch at 1pm, not even the QA team is around to help, not even the managers are around to answer calls....The Whole company goes out for lunch at 1pm. While a monthly paying client tries to follow up on a claim that's almost 6 months old now and guess what, no assistance, no follow up, no courtesy call? Nothing, Can you please mail me the documents neccessary to end my pain. I just want my claim processed and this relationship terminated as soon as possible, I prefer being ****** by ********s in JHB Hillbrow.
TM
Tshepo M's update23 Jan 2024, 13:34
Reviewer Update
Not bettersure ignoring their calls, I'm assuming the whole company goes for lunch at 1pm, not even the QA team is around to help, not even the managers are around to answer calls....The Whole company goes out for lunch at 1pm. While a monthly paying client tries to follow up on a claim that's almost 6 months old now and guess what, no assistance, no follow up, no courtesy call? Nothing, Can you please mail me the documents neccessary to end my pain. I just want my claim processed and this relationship terminated as soon as possible, I prefer being ****** by ********s in JHB Hillbrow.