1 reviews | Active since Jul 2009
CLient service non exisiting.
I have had numerous issues with the client service at this place. Been struggling for the last 2 years just to get them to acknowledge me saying that I have a solar system installed and will it be covered. On Monday I received a letter to wish me happy policy anniversary. We are going to increase your premium by 8%. They gave me a new premium. Only issue with this is that it is R116 more than what I am currently paying working out to be more than 20% increase and closer to 30%. I sent an email to their client service on Monday which is the same day. I have heard nothing since. Wednesday I phoned in and they said that this is with retention and they can't tell me when I will be phoned. Today I get a phone call asking me about the issue and he will then get back to me with answers. So why bother phoning me if you did not come back to me with answers almost a week later. What kind of service is this. So we will wait for the debit order to come off first with the new amount before attending to the client issue. Disgusting service. 3 years ago we had a claim and they fixed the water pipe in the bathroom and still waiting for the contractor to fix the whole in the wall. This is my fault for not following up I would imagine.
Thank you for contacting us with detailed information about your service experience.
We're sorry to hear about your experience and understand how frustrating these issues must be for you. It’s unacceptable that you haven’t received the support you need, especially after two years of struggling to get your concerns acknowledged.
1. Regarding your two-year-long wait to confirm cover on your solar system, we apologise for the delay and will investigate the cause.
2. Regarding the premium increase, we will look into your policy to confirm the percentage increase to help answer your question. We apologise that the phone call you received did not provide the clarity you expected.
3. We completely understand your disappointment with the unresolved claim from three years ago. You deserve timely and effective service, and where there are any gaps in delivering that, there must be active communication from our side. Regrettably, based on your review, we haven't met those expectations either.
Please know that we are escalating your concerns to ensure you get feedback regarding your policy, cover level, and premium increase. We are also going to investigate the three-year delay on your claim.
You are a valued client, and insuring your #HealthyHome is our top priority. Thank you for being patient with our service. We assure you we will attend to your concerns urgently.
Warm regards,
BetterSure
Thank you for contacting us with detailed information about your service experience.
We're sorry to hear about your experience and understand how frustrating these issues must be for you. It’s unacceptable that you haven’t received the support you need, especially after two years of struggling to get your concerns acknowledged.
1. Regarding your two-year-long wait to confirm cover on your solar system, we apologise for the delay and will investigate the cause.
2. Regarding the premium increase, we will look into your policy to confirm the percentage increase to help answer your question. We apologise that the phone call you received did not provide the clarity you expected.
3. We completely understand your disappointment with the unresolved claim from three years ago. You deserve timely and effective service, and where there are any gaps in delivering that, there must be active communication from our side. Regrettably, based on your review, we haven't met those expectations either.
Please know that we are escalating your concerns to ensure you get feedback regarding your policy, cover level, and premium increase. We are also going to investigate the three-year delay on your claim.
You are a valued client, and insuring your #HealthyHome is our top priority. Thank you for being patient with our service. We assure you we will attend to your concerns urgently.
Warm regards,
BetterSure
I am still awaiting my call that was suppose to happen on Monday.
Since then I have got another increase on a different Premium with no notification about that Increase. So over this
I am still awaiting my call that was suppose to happen on Monday.
Since then I have got another increase on a different Premium with no notification about that Increase. So over this
We are pleased to inform you that your claim has been finalised, and the funds have been deposited into your account.
If you need assistance with anything else, please let us know.
Warm regards,
BetterSure
We are pleased to inform you that your claim has been finalised, and the funds have been deposited into your account.
If you need assistance with anything else, please let us know.
Warm regards,
BetterSure