CV
Chezlene V
1 reviews | Active since Dec 2025
03 Dec 2025, 12:36
Client request on policy ignored
I took out a policy for cover on my bond. As I always do i requested life and disability, only to discover this was not done. I requested nearly 2 months ago a copy of the telephonic recording and a copy of my application where I signed. This request has flatly been ignored. I find this very disappointing and frankly unprofessional, is there something to hide?
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Replies (3)
BetterSure Financial Consultants's replyOfficial
03 Dec 2025, 13:54Hello Chezlene,
We're sorry to hear about your experience and understand your frustration of waiting for two months for the feedback on the call recordings.
Please be assured that we take your concerns seriously and are committed to resolving this matter with urgency and transparency. We've escalated your request and will ensure you get a response as soon as possible.
Warm regards,
BetterSure
We're sorry to hear about your experience and understand your frustration of waiting for two months for the feedback on the call recordings.
Please be assured that we take your concerns seriously and are committed to resolving this matter with urgency and transparency. We've escalated your request and will ensure you get a response as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply03 Dec 2025, 13:54
Official
Hello Chezlene,
We're sorry to hear about your experience and understand your frustration of waiting for two months for the feedback on the call recordings.
Please be assured that we take your concerns seriously and are committed to resolving this matter with urgency and transparency. We've escalated your request and will ensure you get a response as soon as possible.
Warm regards,
BetterSure
We're sorry to hear about your experience and understand your frustration of waiting for two months for the feedback on the call recordings.
Please be assured that we take your concerns seriously and are committed to resolving this matter with urgency and transparency. We've escalated your request and will ensure you get a response as soon as possible.
Warm regards,
BetterSure
CV
Chezlene V's updateReviewer Update
03 Dec 2025, 14:03Thank you
CV
Chezlene V's update03 Dec 2025, 14:03
Reviewer Update
Thank you
BetterSure Financial Consultants's replyOfficial
08 Dec 2025, 09:41Hello Chezlene,
Our service excellence consultant, Annah, has confirmed that she has spoken to you and sent the call recordings that you requested.
As discussed during your conversation with her, please note that we complete all our insurance processes over a recorded line for compliance and verification purposes.
Upon reviewing the recorded conversation with our consultant, we confirm that there was no mention of a disability benefit, nor was it indicated that such a benefit forms part of the cover.
Should you require any further assistance, please feel free to contact us.
Warm regards,
BetterSure
Our service excellence consultant, Annah, has confirmed that she has spoken to you and sent the call recordings that you requested.
As discussed during your conversation with her, please note that we complete all our insurance processes over a recorded line for compliance and verification purposes.
Upon reviewing the recorded conversation with our consultant, we confirm that there was no mention of a disability benefit, nor was it indicated that such a benefit forms part of the cover.
Should you require any further assistance, please feel free to contact us.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Dec 2025, 09:41
Official
Hello Chezlene,
Our service excellence consultant, Annah, has confirmed that she has spoken to you and sent the call recordings that you requested.
As discussed during your conversation with her, please note that we complete all our insurance processes over a recorded line for compliance and verification purposes.
Upon reviewing the recorded conversation with our consultant, we confirm that there was no mention of a disability benefit, nor was it indicated that such a benefit forms part of the cover.
Should you require any further assistance, please feel free to contact us.
Warm regards,
BetterSure
Our service excellence consultant, Annah, has confirmed that she has spoken to you and sent the call recordings that you requested.
As discussed during your conversation with her, please note that we complete all our insurance processes over a recorded line for compliance and verification purposes.
Upon reviewing the recorded conversation with our consultant, we confirm that there was no mention of a disability benefit, nor was it indicated that such a benefit forms part of the cover.
Should you require any further assistance, please feel free to contact us.
Warm regards,
BetterSure