LL
Lazola L

1 reviews | Active since Jan 2021

19 Mar 2024, 12:01

Cliam

I am writing to express my disappointment with the lack of communication regarding a recent insurance claim.

The claim in question was submitted on March 2, 2024, and a consultant was assigned to assess the situation on March 4, 2024. Despite these initial steps, I have yet to receive any communication from your company regarding the status of my claim. This lack of communication has left me feeling frustrated and concerned about the progress of my claim.

As a valued policyholder, I believe it is essential to maintain open and transparent communication throughout the claims process. I kindly request that you provide me with an update on the status of my claim at your earliest convenience. Additionally, I would appreciate any clarification regarding the expected timeline for resolution.

I understand that unforeseen circumstances may arise, leading to delays in processing claims. However, I urge you to prioritize effective communication with your customers to ensure a positive experience and uphold the trust they have placed in your company.

0
Replies (6)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply19 Mar 2024, 12:27
Official
Dear Lazola Lupuwana,

Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
 
Warm regards,
The BetterSure Team
#HealthyHome
LL
Lazola L's update20 Mar 2024, 15:30
Reviewer Update
still nothing
BetterSure Financial Consultants
BetterSure Financial Consultants's reply20 Mar 2024, 17:45
Official
Dear Lazola Lupuwana,
 
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns. 
 
Warm regards, 
The BetterSure Team 
#HealthyHome 
LL
Lazola L's update25 Mar 2024, 20:25
Reviewer Update
23 days still no response
BetterSure Financial Consultants
BetterSure Financial Consultants's reply27 Mar 2024, 12:47
Official
Dear Lazola,

Thank you for your patience and for bringing your concerns to our attention. We are pleased to let you know that we have assisted and provided the necessary feedback on your claim. Please let us know if there is anything else that we can assist with.

Warm regards,
The BetterSure Team
#HealthyHome
LL
Lazola L's update04 Apr 2024, 09:39
Reviewer Update
Good morning,

the above response is very misleading, still waiting for your team to get back to me since they promised to call back more than a week ago. it's now more than a month and I'm still waiting.