CS
Claude S
1 reviews | Active since Apr 2021
27 Aug 2025, 10:00
Claims department sucks
If you want claims to be declined these are the people to deal with no customer service or followups . You need to call and get answers . Jonathan was so called off sick by Mpho but Thabang says he is online, claims department is quick to say the maintainence issue on property , suggest you review your policy properly before paying your premuims or let your house fall to the ground is when they might assist and accept a claim
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
27 Aug 2025, 10:20Hello Claude
Thank you for bringing your experience to our attention. We are very sorry to hear about the frustration you’ve faced with your claim and the communication you received from our team.
We take your concerns seriously and will urgently investigate both the handling of your claim with the claim administrator, 4Sure, and the inconsistencies regarding staff availability. Please allow us some time to review your case thoroughly — we will update you with feedback and the next steps.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply27 Aug 2025, 10:20
Official
Hello Claude
Thank you for bringing your experience to our attention. We are very sorry to hear about the frustration you’ve faced with your claim and the communication you received from our team.
We take your concerns seriously and will urgently investigate both the handling of your claim with the claim administrator, 4Sure, and the inconsistencies regarding staff availability. Please allow us some time to review your case thoroughly — we will update you with feedback and the next steps.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
27 Aug 2025, 11:56Hello Claude
We can confirm that our Claims Operations Manager spoke with you this morning to clarify the outcome of your claim. Unfortunately, after careful review, we must confirm that the damage is not covered under the policy, as it was caused by moisture build-up in the room which led to mildew growth. This does not fall under an insured event as defined in your cover.
Should you need any further clarity on the decision please let us know.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply27 Aug 2025, 11:56
Official
Hello Claude
We can confirm that our Claims Operations Manager spoke with you this morning to clarify the outcome of your claim. Unfortunately, after careful review, we must confirm that the damage is not covered under the policy, as it was caused by moisture build-up in the room which led to mildew growth. This does not fall under an insured event as defined in your cover.
Should you need any further clarity on the decision please let us know.
Warm regards,
BetterSure