1 reviews | Active since Sept 2024
Claim proses
My experience with my insurance claim for a solar geyser was very unpleasant. My claim was registered, and contractors were assigned. The contractors do not stick to the schedule, do not show up for appointments, and do not communicate. We are 40 km outside the nearest town. My daughter is pregnant and has a small daughter, and during this bitterly cold period, we had to be content with excuses and cold water. With follow-ups three times a week, the excuse every day was that they would come back to us today. After a heated exchange, a supervisor named Charlton Andrews was assigned to contact me. After a whole month of excuses, inconvenience, and trauma, the claim has now been settled, and a cash payment has been arranged.
Thank you for contacting us and sharing your honest review. We're sorry to hear about your experience. It is incredibly frustrating and stressful for your daughter and grandchild. The lack of reliable service and communication must have been challenging to deal with.
It’s good to hear that your claim has now been settled, but it’s unfortunate that it took so long and caused this much inconvenience. Your feedback is valuable; as a result, we will look into the shortcomings of your experience, paying particular attention to the timelines and communication gaps with the claim administrator and their appointed service providers to ensure this does not happen again.
Regards,
BetterSure
Thank you for contacting us and sharing your honest review. We're sorry to hear about your experience. It is incredibly frustrating and stressful for your daughter and grandchild. The lack of reliable service and communication must have been challenging to deal with.
It’s good to hear that your claim has now been settled, but it’s unfortunate that it took so long and caused this much inconvenience. Your feedback is valuable; as a result, we will look into the shortcomings of your experience, paying particular attention to the timelines and communication gaps with the claim administrator and their appointed service providers to ensure this does not happen again.
Regards,
BetterSure