TM
Thoko M
1 reviews | Active since Jun 2022
06 Aug 2025, 20:24
Claim process is long and no feedback
Its the worst insurer, submitted a claim end of July,was told that its under review,the issue is getting worse and causing damage in the house whilst we wait for feedback. Premiums are apid up to date and yet claim process takes forever.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
07 Aug 2025, 09:21Hello Thoko
Thank you for reaching out. We apologise about the delays and frustration you’ve experienced.
We understand how upsetting it must be to deal with a worsening issue at home while waiting for your claim to be finalised. Please allow us the opportunity to urgently escalate and review your claim status. We'll ensure that a consultant gets back to you as soon as possible.
Warm regards,
BetterSure
Thank you for reaching out. We apologise about the delays and frustration you’ve experienced.
We understand how upsetting it must be to deal with a worsening issue at home while waiting for your claim to be finalised. Please allow us the opportunity to urgently escalate and review your claim status. We'll ensure that a consultant gets back to you as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply07 Aug 2025, 09:21
Official
Hello Thoko
Thank you for reaching out. We apologise about the delays and frustration you’ve experienced.
We understand how upsetting it must be to deal with a worsening issue at home while waiting for your claim to be finalised. Please allow us the opportunity to urgently escalate and review your claim status. We'll ensure that a consultant gets back to you as soon as possible.
Warm regards,
BetterSure
Thank you for reaching out. We apologise about the delays and frustration you’ve experienced.
We understand how upsetting it must be to deal with a worsening issue at home while waiting for your claim to be finalised. Please allow us the opportunity to urgently escalate and review your claim status. We'll ensure that a consultant gets back to you as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
07 Aug 2025, 11:00Hello Thoko
We've received an update from the claims administrator that during the inspection, it was determined—and confirmed by your private plumber—that the issue appears to originate from the geyser rather than storm damage. A new claim has therefore been registered under your geyser cover, and we’ve arranged for a service provider to assess it this afternoon.
We will keep you updated on the outcome of this assessment and the way forward as soon as feedback is available.
Warm regards,
BetterSure
We've received an update from the claims administrator that during the inspection, it was determined—and confirmed by your private plumber—that the issue appears to originate from the geyser rather than storm damage. A new claim has therefore been registered under your geyser cover, and we’ve arranged for a service provider to assess it this afternoon.
We will keep you updated on the outcome of this assessment and the way forward as soon as feedback is available.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply07 Aug 2025, 11:00
Official
Hello Thoko
We've received an update from the claims administrator that during the inspection, it was determined—and confirmed by your private plumber—that the issue appears to originate from the geyser rather than storm damage. A new claim has therefore been registered under your geyser cover, and we’ve arranged for a service provider to assess it this afternoon.
We will keep you updated on the outcome of this assessment and the way forward as soon as feedback is available.
Warm regards,
BetterSure
We've received an update from the claims administrator that during the inspection, it was determined—and confirmed by your private plumber—that the issue appears to originate from the geyser rather than storm damage. A new claim has therefore been registered under your geyser cover, and we’ve arranged for a service provider to assess it this afternoon.
We will keep you updated on the outcome of this assessment and the way forward as soon as feedback is available.
Warm regards,
BetterSure