ZM
Zandile M
1 reviews | Active since Jul 2020
08 Sept 2025, 12:30
Claim Poorly Handled
The claim process was extremely slow and frustrating, I had to follow up multiple times over a month with no meaningful feedback. Only after escalating the issue did I receive a response. I appreciate the final effort to resolve it,but the overall service was below expectations. I am still waiting for feedback on my claim number BetterSure: Hello Miss Mcikizeli, your claim has been registered and your claim reference number is BSH***1. Rest assured, we are here to help! For assistance, please contact us on *** or email ***. FSP24015.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
08 Sept 2025, 13:57Hello Zandile
We sincerely appreciate you taking the time to share your experience, and we want to begin by acknowledging the frustration you’ve endured. The delays and lack of meaningful communication during your claim process were unacceptable, and we deeply regret that our service did not meet the standard you rightfully expect from us.
We sincerely appreciate you taking the time to share your experience, and we want to begin by acknowledging the frustration you’ve endured. The delays and lack of meaningful communication during your claim process were unacceptable, and we deeply regret that our service did not meet the standard you rightfully expect from us.
We recognize that it should never have required escalation to receive proper attention. Your feedback has been escalated for urgent attention with our claims operations manager and we will ensure you get an update on your claim's status as soon as possible.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Sept 2025, 13:57
Official
Hello Zandile
We sincerely appreciate you taking the time to share your experience, and we want to begin by acknowledging the frustration you’ve endured. The delays and lack of meaningful communication during your claim process were unacceptable, and we deeply regret that our service did not meet the standard you rightfully expect from us.
We sincerely appreciate you taking the time to share your experience, and we want to begin by acknowledging the frustration you’ve endured. The delays and lack of meaningful communication during your claim process were unacceptable, and we deeply regret that our service did not meet the standard you rightfully expect from us.
We recognize that it should never have required escalation to receive proper attention. Your feedback has been escalated for urgent attention with our claims operations manager and we will ensure you get an update on your claim's status as soon as possible.
Warm regards,
BetterSure
Warm regards,
BetterSure