Claim has not been responded to for 71 days.

I am disgusted with the service that I have received from BetterSure. I submitted a claim in November 2023 after a storm damaged my garage motor and roof. My garage is currently on manual which means when I get home I need to get out of my car and open and close my garage which is a huge security risk. BetterSure sent out assessors in November. I have since heard nothing about my claim. Every time I call to follow up I get put on hold. No one calls me back. The call agent says that they will escalate it but I haven'y heard back. Yesterday i was on hold for 18 minutes. The agent told me that my claim has not been responded to in 71 days which is completely unacceptable. This is a huge security risk to my family. I pay my premiums every month and have never claimed before.