TW
Terry W

1 reviews | Active since Dec 2020

08 Sept 2022, 13:09

Claim deemed invalid

BetterSure is the most horrible, disgusting and reap off home insurer to say the least. I had a tragic accident over the past weekend September 2nd 2022 of a storm that was alerted to Capetonians 9 other houses around my area had experience damages caused by the storm, the strong and heavy wind blew off my carport that fell on top of the roof of my house causing extensive damages to my roof, ceiling and bathroom as it was promised to me in black and white upon approving the cover that I would be covered for such incidents as storms aka “natural disasters”. However BetterSure is giving me a hassle with assisting me and providing me with the services that they said I will be offered in such case, but by all means necessary I will be taking it upon myself to not leave this whole issue lying down. I’m going to take all the further actions that I need, by involving short term and financial ombudsman, contacting media reports houses, sharing the experience on all social media platforms and appointing an attorney on my behalf just to my issue rectified for me to get what I’ve been paying for on a monthly basis. From this cheap ******** home insurance cover company. I wouldn’t recommend BetterSure to anyone from this experience that I received.

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Replies (4)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply08 Sept 2022, 13:21
Official
Good Day, 

We have noted your comments and we are sorry to hear about your ordeal. 
We will be in contact to discuss your concerns. 

Regards, The BetterSure Team 
TW
Terry W's update09 Sept 2022, 10:37
Reviewer Update
I’m going to fight this with everything I’ve got, how is it that the outcome and find of the report done by the service provider not sent to me via email and I was told telephonically and when I requested for the full report so that I can go through it word for word I’m being refused the paperwork. I will not ****** by BetterSure when I know the damages caused to my property was due to a massive natural disaster incident.
TW
Terry W's update09 Sept 2022, 10:44
Reviewer Update
I’m definitely taking this the legal route, I’ve also set an appointment with a media newsroom. So that anyone who’s anyone out there to know the ******** you are and to not even think of choosing you as their home insurer
BetterSure Financial Consultants
BetterSure Financial Consultants's reply09 Sept 2022, 11:07
Official
Good day Mrs. Wallace. Your comments have been noted. As discussed yesterday, we are reviewing your claim and will provide you with feedback today. Regards