Claim declined

Think twice before taking insurance with them.

My ceiling in my garage collapsed, on top of both my cars, lodged the claim and 2 weeks later they came back to me. They then came back to asses the damage done. A week later, I heard nothing from them, I then decided to give them a call, luckily I did otherwise I will still be waiting for an outcome.

They then told me the claim is unsuccessful due to lack of maintenance and poor workmanship. Ok so I was talking about a perfect looking ceiling nothing wrong with the ceiling. How am i supposed to know the ceiling was going to collapse? im no expert.

I then asked please can a senior or manager please give me a call, because I can't just leave it like that, guess what I'm still waiting for someone to call me.

Today we received a call saying they want to start the claim process with the claim i had submitted 3 weeks ago, HUH!!! are you kidding me, the gentleman had no idea that they had already been out to access and declined. so clearly they don't communicate?

i am bitterly upset dealing with Bettersure.

Good enough to take my money every month but when it's claim time they think twice.