FP
Farzanaa P
1 reviews | Active since Jan 2023
16 Nov 2024, 21:03
Charlton Andrews
After an agonizing 24 hours dealing with callcentre agents at BetterSure I was put through supervisor Charlton Andrews who went above and beyond to ensure my geyser was fixed as soon as possible.Bettersure, you need to employ more staff of this standard
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BetterSure Financial Consultants's replyOfficial
18 Nov 2024, 09:31Hello Farzanaa
Thank you for sharing your experience with us. We sincerely apologise for the frustration you experienced during your initial interaction with our call centre. Your feedback is incredibly valuable, and we're taking it seriously as we continuously improve our service.We're so glad to hear that Charlton was able to assist you and resolve the issue promptly. At Bettersure, we aim for exactly this level of dedication, and we're proud to have team members like him who go above and beyond for our clients.
We value your satisfaction and will ensure that your feedback is shared with the relevant teams. To do this, please send us your claim reference or ID number so that we can track your profile and call logs and see where the breakdown was.
Thank you once again for your patience and for recognising Charlton’s efforts.
If you need assistance with anything else, please let us know.
Warm regards
BetterSure
Thank you for sharing your experience with us. We sincerely apologise for the frustration you experienced during your initial interaction with our call centre. Your feedback is incredibly valuable, and we're taking it seriously as we continuously improve our service.We're so glad to hear that Charlton was able to assist you and resolve the issue promptly. At Bettersure, we aim for exactly this level of dedication, and we're proud to have team members like him who go above and beyond for our clients.
We value your satisfaction and will ensure that your feedback is shared with the relevant teams. To do this, please send us your claim reference or ID number so that we can track your profile and call logs and see where the breakdown was.
Thank you once again for your patience and for recognising Charlton’s efforts.
If you need assistance with anything else, please let us know.
Warm regards
BetterSure
BetterSure Financial Consultants's reply18 Nov 2024, 09:31
Official
Hello Farzanaa
Thank you for sharing your experience with us. We sincerely apologise for the frustration you experienced during your initial interaction with our call centre. Your feedback is incredibly valuable, and we're taking it seriously as we continuously improve our service.We're so glad to hear that Charlton was able to assist you and resolve the issue promptly. At Bettersure, we aim for exactly this level of dedication, and we're proud to have team members like him who go above and beyond for our clients.
We value your satisfaction and will ensure that your feedback is shared with the relevant teams. To do this, please send us your claim reference or ID number so that we can track your profile and call logs and see where the breakdown was.
Thank you once again for your patience and for recognising Charlton’s efforts.
If you need assistance with anything else, please let us know.
Warm regards
BetterSure
Thank you for sharing your experience with us. We sincerely apologise for the frustration you experienced during your initial interaction with our call centre. Your feedback is incredibly valuable, and we're taking it seriously as we continuously improve our service.We're so glad to hear that Charlton was able to assist you and resolve the issue promptly. At Bettersure, we aim for exactly this level of dedication, and we're proud to have team members like him who go above and beyond for our clients.
We value your satisfaction and will ensure that your feedback is shared with the relevant teams. To do this, please send us your claim reference or ID number so that we can track your profile and call logs and see where the breakdown was.
Thank you once again for your patience and for recognising Charlton’s efforts.
If you need assistance with anything else, please let us know.
Warm regards
BetterSure