Cancellation Issues

<p>In November 2016 I moved my life assurance policy for my bond away from betterlife to another provider. On Novermber 30th, my bank emailed Betterlife ********** instructing them to cancel the policy effective immediately. </p> <p> </p> <p>I recieved no confirmation from Betterlife and I have been billed for December, I have phoned twice trying to resolve the issue and was told someone will be in contact. I have heard nothing, while BetterLife appears to continue to debit my bank account. Please resolve this or I will have to contact my bank to block the debit order.</p>