"Canceled" a policy!
I phoned Better Life on the 19th July and requested that they cancel a HOC policy that was not yet in effect as my house purchase was still being registered. Now, today I receive a message saying the policy have been activated and will be debited within 24 hours. Clearly someone is not doing their job!!! Now when I phoned them their "system is offline" and I should phone back in 30min. This is unacceptable service! How can such a simple task be so complicated!
Good day
Kindly note that we acknowledge your complaint.
Please note that a consultant will be in contact with you to assist with your query.
Kind regards
The BetterLife Team
Good day
Kindly note that we acknowledge your complaint.
Please note that a consultant will be in contact with you to assist with your query.
Kind regards
The BetterLife Team