LO
Lyle O
1 reviews | Active since Jun 2023
09 Sept 2025, 15:00
Call centre
Pathetic service from the call centre, they are extremely fast to transfer instead of understanding. I have had a policy for over a year now just to find out today when I would like to make a claim that the address is incorrect. My wife has been on the phone speaking to numerous agents. The service is unbelievable and especially since I have been happy with you guys in the past.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
09 Sept 2025, 15:10Hello Lyle
We’re truly sorry to hear about your recent experience and the frustration it has caused. This is not the level of service we aim to provide.
We’re truly sorry to hear about your recent experience and the frustration it has caused. This is not the level of service we aim to provide.
We understand how upsetting it must be to discover an error in your policy details at the point of making a claim, and we deeply regret the inconvenience this has caused your family.
The way your calls were handled—being transferred without proper understanding—is unacceptable, and we will investigate this to ensure it doesn’t happen again.
The way your calls were handled—being transferred without proper understanding—is unacceptable, and we will investigate this to ensure it doesn’t happen again.
Your feedback is important to us, and we’re committed to resolving this matter swiftly. We will escalate this to our claims operations manager to ensure your claim process is properly supported.
Thank you for bringing this to our attention, and for your loyalty. We’re determined to restore your confidence in our service.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply09 Sept 2025, 15:10
Official
Hello Lyle
We’re truly sorry to hear about your recent experience and the frustration it has caused. This is not the level of service we aim to provide.
We’re truly sorry to hear about your recent experience and the frustration it has caused. This is not the level of service we aim to provide.
We understand how upsetting it must be to discover an error in your policy details at the point of making a claim, and we deeply regret the inconvenience this has caused your family.
The way your calls were handled—being transferred without proper understanding—is unacceptable, and we will investigate this to ensure it doesn’t happen again.
The way your calls were handled—being transferred without proper understanding—is unacceptable, and we will investigate this to ensure it doesn’t happen again.
Your feedback is important to us, and we’re committed to resolving this matter swiftly. We will escalate this to our claims operations manager to ensure your claim process is properly supported.
Thank you for bringing this to our attention, and for your loyalty. We’re determined to restore your confidence in our service.
Warm regards,
BetterSure
Warm regards,
BetterSure