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Tlou M

1 reviews | Active since Jul 2024

10 Mar 2025, 12:29

Burst geyser and resultant damages

Happy client Tlou I would like to say thumps up to Sandile Bongo, a customer relations specialist who swiftly attended to my claim that was not properly handled last March 2024 as per claim number BSH*** Sandile take over the claim at the end of February 2025 and he handled the matter professionally and making sure that Bettersure give me the service that was due to me as their client. And yes as I speak today Bettersure will paid me according to the quotations that i have sent to them for Burst geyser and damages. I still say thanks to you, Mr Bongo, keep it up the good work 👏 🙌. You have been there for me through phone calls and emails. I am proudly saying thank you for such excellent and outstanding service you showed to me. Should any bettersure clients need any assistance regarding bettersure insurance claims, please ask for Sandile. He will not hesitate to assist you. Thank you again, Sandile.

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Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply10 Mar 2025, 14:37
Official
Hello Tlou

Thank you for taking the time to share your experience with us! We’re delighted to hear that Sandile provided you with the excellent service you deserve after an unfortunate service experience that has caused you frustration since March last year. At Bettersure, we are committed to ensuring that every client receives professional and efficient support, and we’re thrilled that Sandile was able to resolve your claim to your satisfaction with the level of care he paid to you. We apologise this wasn't the case from the get go.

Your kind words and recommendation mean a lot to us. We will surely pass along your appreciation to Sandile and the team. Should you ever need assistance in the future, we’re always here to help. 

Warm regards,
BetterSure