1 reviews | Active since Jul 2020
Building Insurance Disappointment - Better Sure
I have been with better Sure Financial Consultants for over a year now...
When my house was broken into in March 2024, they took forever to fix the fence, door, and battler door. It basically took about three months for them to fix this little damage. All this time, not I was the one calling to check the progress of the claim. Never at any point did they call me to just simply update me. I was moved from agent to agent, and each agent could not pick up the progress of the claim. I was promised that such unprofessionalism would not happen again... Guess what, I am at it again. I registered a claim in the first week of October for my gate motor, today (13 Nov 2024) I decided to call, and a seemingly young lady (with a smaller nyana voice) acknowledged that the claim was registered over a month ago. No communication whatsoever from BetterSure. I am done with these guyz! The amount of disappointment in me right now is of monumental proportions...🤕
Thank you for bringing this to our attention with your feedback. We sincerely apologise and completely understand your disappointment, especially after your previous experience and the lack of communication with your recent claim.
Please reply to this message with your policy or ID number so we can track your profile.
We thank you for your continued support, trust and patience. We will contact you as soon as we have the next steps.
Warm regards,
BetterSure
Thank you for bringing this to our attention with your feedback. We sincerely apologise and completely understand your disappointment, especially after your previous experience and the lack of communication with your recent claim.
Please reply to this message with your policy or ID number so we can track your profile.
We thank you for your continued support, trust and patience. We will contact you as soon as we have the next steps.
Warm regards,
BetterSure