JT
Jordan T
1 reviews | Active since Apr 2026
07 Apr 2026, 20:47
Billed after cancelation
Horrible I canceled my premium with them 5 MONTHS AGO!!! last month I realised Im still getting billed so i called to cancel AGAIN? Proof of cancelation and I have been billed yet again? no one has answered my emails nothing.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
07 Apr 2026, 22:29Hello Jordan,
Thank you for bringing this to our attention. We apologise for the ongoing debit after you've cancelled and received confirmation of the policy cancellation. We will request urgent attention on this matter from our client service team and give you feedback as soon as possible.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We apologise for the ongoing debit after you've cancelled and received confirmation of the policy cancellation. We will request urgent attention on this matter from our client service team and give you feedback as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply07 Apr 2026, 22:29
Official
Hello Jordan,
Thank you for bringing this to our attention. We apologise for the ongoing debit after you've cancelled and received confirmation of the policy cancellation. We will request urgent attention on this matter from our client service team and give you feedback as soon as possible.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We apologise for the ongoing debit after you've cancelled and received confirmation of the policy cancellation. We will request urgent attention on this matter from our client service team and give you feedback as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
09 Apr 2026, 10:10Hello Jordan,
We are glad to share that your policy cancellation has now been finalised.
We are sincerely sorry for the inconvenience and frustration that this cancellation has caused. We had a system migration in December, which automatically renewed some cancelled policies. We take accountability for this error and will ensure that all your debits following your policy cancellation are refunded to you.
Thank you for reaching out to us, and though we are sad to see you go, we wish you all the best.
Warm regards,
BetterSure
We are glad to share that your policy cancellation has now been finalised.
We are sincerely sorry for the inconvenience and frustration that this cancellation has caused. We had a system migration in December, which automatically renewed some cancelled policies. We take accountability for this error and will ensure that all your debits following your policy cancellation are refunded to you.
Thank you for reaching out to us, and though we are sad to see you go, we wish you all the best.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply09 Apr 2026, 10:10
Official
Hello Jordan,
We are glad to share that your policy cancellation has now been finalised.
We are sincerely sorry for the inconvenience and frustration that this cancellation has caused. We had a system migration in December, which automatically renewed some cancelled policies. We take accountability for this error and will ensure that all your debits following your policy cancellation are refunded to you.
Thank you for reaching out to us, and though we are sad to see you go, we wish you all the best.
Warm regards,
BetterSure
We are glad to share that your policy cancellation has now been finalised.
We are sincerely sorry for the inconvenience and frustration that this cancellation has caused. We had a system migration in December, which automatically renewed some cancelled policies. We take accountability for this error and will ensure that all your debits following your policy cancellation are refunded to you.
Thank you for reaching out to us, and though we are sad to see you go, we wish you all the best.
Warm regards,
BetterSure