Bettersurrr is a no go

Ive summited a claim regarding my leaking gyeser and on the 26th of February the service provider came to assess the gyeser ive phone more the 15times every time they say they ey waiting on head office for approval my debits go off every month but Bettersure clients must suffer no calls from them nothing my claim number BSH***1 so that bettersure can get in touch with me bettersure please help your clients in need thats paying