ZH
Ziyaad H
1 reviews | Active since Jun 2013
09 Jun 2022, 14:53
Bettersure/Better not insure absolutely dreadful service and zero communication
Bettersures total lack of communication and absolute zero empathy for there clients left me with a partially secured home whilst I waited for there assessor and out come of my claim. Once my temporary measure couldnt hold anymore I now left totally unsecured scrambling to find someone to repair my now exponentially larger one. Had they just gave me feed back immediately the repair out of pocket dumped bettersure as my insurer and been on my merry way. Now am still out of pocket and forking out four times more
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Replies (2)
BetterSure Financial Consultants's replyOfficial
09 Jun 2022, 15:04Good day Mr. Hassen
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
BetterSure Financial Consultants's reply09 Jun 2022, 15:04
Official
Good day Mr. Hassen
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern. We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
BetterSure Financial Consultants's replyOfficial
09 Jun 2022, 15:37We acknowledge receipt of your complaint.
As discussed with our client relation specialist, although the claim was within the allowed turn around time of seven days, we acknowledge your unhappiness that you contacted the claims team, whereas they should have been in contact with you today.
We sincerely apologise for your frustration and have already addressed this with the claims department.
Kind Regards,
The Bettersure Team
As discussed with our client relation specialist, although the claim was within the allowed turn around time of seven days, we acknowledge your unhappiness that you contacted the claims team, whereas they should have been in contact with you today.
We sincerely apologise for your frustration and have already addressed this with the claims department.
Kind Regards,
The Bettersure Team
BetterSure Financial Consultants's reply09 Jun 2022, 15:37
Official
We acknowledge receipt of your complaint.
As discussed with our client relation specialist, although the claim was within the allowed turn around time of seven days, we acknowledge your unhappiness that you contacted the claims team, whereas they should have been in contact with you today.
We sincerely apologise for your frustration and have already addressed this with the claims department.
Kind Regards,
The Bettersure Team
As discussed with our client relation specialist, although the claim was within the allowed turn around time of seven days, we acknowledge your unhappiness that you contacted the claims team, whereas they should have been in contact with you today.
We sincerely apologise for your frustration and have already addressed this with the claims department.
Kind Regards,
The Bettersure Team