Bettersure worst service ever!!!!

just experienced the worst horrible service from Bettersure. I was on the line for more than an hour and a half being transferred from one department to another. I wanted to do a simple thing, just to log in a claim. Every person that I spoke to kept on transferring to another and yet the company is COMMITTED TO BETTER SERVICE.

Why do we have to experience the WORST service and this is the second time this happens. The one was supposed to call back , and guess what, she never did. This is by far the worst company based in these experiences to do business with.