BetterSure - Unresolved Claim and Poor Client Service

The handling of my claim submitted in December 2024. Despite numerous follow-ups via phone and email, the matter remains unresolved and communication from BetterSure has been vague and inconsistent.

When attempting to call the BetterSure contact centre to follow up on the status of my claim, I frequently experience one of the following:

Being cut off unexpectedly

Being placed on hold for extended periods with no response

Only occasionally reaching a consultant, with no real progress on my claim

I have also sent multiple emails to a specific consultant, whose last reply was on 11 February 2025. Since then, I have continued to follow up via email without receiving any further communication.

While I am receiving no service or resolution, my monthly debit order continues to be deducted without fail, which only adds to my frustration.

All I want is my claim to be resolved