BetterSure - There is nothing better about them.

So this this just gets worse, the person in the call centre told me to put the gate on manual, when I removed the gate motor cover I was shocked to see that all the electrical cables was exposed. So we went from bad to worse. I sent pictures to BetterSure, I received a mail from the operational manger to apologise, I rep**** and said they should send a representative form BetterSure to check the ******* connections - still waiting for his reply. The claims manager Sylvia phoned me and asked that I get my own contractor for the repairs. Then I get a message from the contractor who caused all the problems? I mentioned this to Sylvia and she said she will cancel them. After the call was “cancelled” I receive more message form the contractor to move the appointment - like they did many times before to Saturday. I was very surprised to get a new message from them to tell me they want to move it again and they wil be at my house today. No no no, there is no communication within the BetterSure organisation. I also do not appreciate the attitude your contractor has when I told him that I do not want him working on the gate motor, he is part of the team who caused all the issues. So next time when you BetterSure phone me please do not tell me you are unhappy that I posed in social media, the public should know what they in for before they signup with you.