BetterSure, the worst home insurance- worst services ever

I am extremely disappointed with this insurance, the most hurtful part is I have 3 policies with them in which I am now looking at replacing all of them. My electric fence was ripped by hail including skylights, I logged a claim on the specific house where it happened on the 13th of November 23. Firstly they sent the assessors to the incorrect property which was later fixed. I followed up on this claim, calling everyday being sent from pillar to post the rest of November and the whole of December 23. 5 times, they sent different assessors only when I call to follow up and still no service was rendered. Due to being failed by this insurance and for my security I gave up on the daily followings as it was costing me and ended up fixing the fence my self. I never heard from them till the 6th of Mar 24 when I received a call that the claim had been approved, what an insult. All houses in my area that were affected , their insurances assisted them with promptness except my one. I pay my polices every month and have never defaulted on my premiums. My car was hit by hail, but the claim from the other insurance was attended to and approved within few days and the car has long been fixed...My advise think twice before signing up with better sure. Imagine with the life policy, I would be gone and my beneficiary would have to go through this kind of drama....