BetterSure stay away

Absolutely horrible service. We lodged a claim for a pipe that burst in our ceiling and it damaged the ceiling. They sent someone out to do the pipe that cost a ridiculous amount of money for excess and didnt say anything about the ceiling. only to find out that our claim for the ceiling was denied because the assessor claims it was a roof leak when there was no inspection done on the roof. We requested the report and we still have not received it. Logged a call with their service desk only to have our call closed and nothing came of it. I would not recommend using this company as this was our first claim and we are already having problems with them.