BetterSure service is far from better

Unfortunately my experience with BetterSure has been nothing but appalling. For some reason they sent the incorrect documents multiple times even after pointing out their error. They don’t know how to use WhatsApp chat to the advantage of their customers. We had a burst geyser and it took 48 hours for them to send out a plumber, which should have been an emergency to stop further damage taking place. Unfortunately we had further damage as it took 2 days to get a plumber out to isolate the leak. It has now taken 7 weeks to close the case after multiple attempts to resolve it ourselves. We even tried to assist BetterSure with their admin in the process.