Bettersure refusal to help

On the 5th of December 2023 I woke up and realized that our home had been broken into and our electronics (cell phones, laptops, IPad) some jewelery and my handbag had been ****** while we were in the house from next to our beds while we were sleeping. There is no clear sign of where the ********s may have entered our house but some of the windows (that have burglar bars on them) were left open. We live in a security estate with 24 security and CCTV all around the estate's parameter. The CCTV did not pick up any ******** activity. Bettersure has been trying everything in their power to give me the run-around. From not answering their phones to transferring my call to various departments when they DO answer to the latest news of informing my that there "was no forcible entry". What is more forcible than the realization that someone stole your things from your home while you and your kids were sleeping from next to our beds???? My children are traumatized. I haven't been able to work in 2 weeks because my laptop has been ******. My car keys have been ****** so now I fear that whoever violated our home is going to come back for "round 2". They've since stopped answering my emails. Terrible service. They are of no help once a claim needs to be reviewed or settled....