CP
Curtley P
1 reviews | Active since Jul 2023
03 Jul 2024, 09:01
BetterSure poor service
Good day
I am APPALLED by your service. I want an email with an answer on when you will be fixing my boundary wall.
My property has been open and looks disgusting since the 9th of June! Does it take you a whole month to get an assessor to take pics and have it replaced?
I want an email TODAY with the time you’re coming to complete this job as this is ridiculous. I’ve called numerous times, sent numerous emails and WhatsApp communication.
A very disgusted client of BetterSure.
Curtley Prince
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Replies (2)CP
Curtley P's updateReviewer Update
05 Jul 2024, 08:55Good day Ms Chauke
Just as I thought, I’ve been disappointed yet again by BetterSure. Upon reading my hellopeter review, you decided to make empty promises to me.
Please can your guys come and finish my wall which has fallen over a month ago. I have been contacting BetterSure since the 10th of June after the heavy rains and still nothing has changed. I’m a loyal, paying client and have been for over a year with no issues whatsoever and this is the type of service I receive.
I want a response from your team today as well as the response from Sandisiwe Mzindle regarding my dispute.
I DO NOT want a phone call today whilst I am in meetings as I gave you timeslots yesterday which you failed to meet.
Ms Prince
CP
Curtley P's update05 Jul 2024, 08:55
Reviewer Update
Good day Ms Chauke
Just as I thought, I’ve been disappointed yet again by BetterSure. Upon reading my hellopeter review, you decided to make empty promises to me.
Please can your guys come and finish my wall which has fallen over a month ago. I have been contacting BetterSure since the 10th of June after the heavy rains and still nothing has changed. I’m a loyal, paying client and have been for over a year with no issues whatsoever and this is the type of service I receive.
I want a response from your team today as well as the response from Sandisiwe Mzindle regarding my dispute.
I DO NOT want a phone call today whilst I am in meetings as I gave you timeslots yesterday which you failed to meet.
Ms Prince
BetterSure Financial Consultants's replyOfficial
05 Jul 2024, 13:19Hello Ms Prince
We are sorry to hear about your experience. Thank you for contacting us so that we can expedite the process.
Our consultant has managed to phone you to provide an update.
Please let us know if there is anything else we can assist you with.
Warm regards
BetterSure
We are sorry to hear about your experience. Thank you for contacting us so that we can expedite the process.
Our consultant has managed to phone you to provide an update.
Please let us know if there is anything else we can assist you with.
Warm regards
BetterSure
BetterSure Financial Consultants's reply05 Jul 2024, 13:19
Official
Hello Ms Prince
We are sorry to hear about your experience. Thank you for contacting us so that we can expedite the process.
Our consultant has managed to phone you to provide an update.
Please let us know if there is anything else we can assist you with.
Warm regards
BetterSure
We are sorry to hear about your experience. Thank you for contacting us so that we can expedite the process.
Our consultant has managed to phone you to provide an update.
Please let us know if there is anything else we can assist you with.
Warm regards
BetterSure