ZF
Zainab F
1 reviews | Active since Dec 2023
11 Dec 2023, 15:16
BetterSure Pathetic Service
If I could give BetterSure -10000 stars, I most certainly would! PLEASE STAY AWAY FROM THIS SERVICE PROVIDER. I have never been so utterly disgusted before. I logged a claim for my PS4, 3 weeks later my claim hasnt even been allocated to an outsourced service provider to assess the repairs. I am paying almost R2 000 for a service provider that cannot assist me in anyway. ABSOLUTELY PATHETIC! Firstly a service provider accepted the job to assess it but he is based in JHB and I am based in CPT. He says he will be there on a Monday at 13:00pm, when that day comes he sends an SMS at 12:40pm saying he is on his way, 3 hours later and he doesnt pitch. I call BetterSure and they inform me that he does not have the skillset to assess this item. Which was obvious from the get go as he is a security systems installer - I STILL DO NOT UNDERSTAND HOW HE COULD ACCEPT THIS JOB WHEN IT CLEARLY INDICATES IT IS A PS4 THAT IS DAMAGED so 3 weeks later and I AM STILL WAITING FOR SOMEONE TO COME AND LOOK AT MY PS4. I cannot wait to cancel my insurance as I dont mind paying way more money but this service I cannot accept. I hope after reading this, you choose to STAY AWAY from BetterSure.
Helpful (0)
Replies (9)0
Replies (9)
BetterSure Financial Consultants's replyOfficial
11 Dec 2023, 16:48Good day Zainab Flint,
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply11 Dec 2023, 16:48
Official
Good day Zainab Flint,
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
ZF
Zainab F's updateReviewer Update
12 Dec 2023, 09:58For those of you who are following this story. BetterSure has still not contacted me, I called them for an update and now they are saying it shows my claim was cancelled on their side so now my claim just disappeared off the face of the earth. The consultant tells me she will get a service provider to accept the claim by 10:00am this morning and here we are. No change, no assistance and no improvement and we are on week 3. I would hate for you to take out insurance with BetterSure and you have an emergency claim or a claim for something of utmost importance. STAY AWAY from BetterSure.
ZF
Zainab F's update12 Dec 2023, 09:58
Reviewer Update
For those of you who are following this story. BetterSure has still not contacted me, I called them for an update and now they are saying it shows my claim was cancelled on their side so now my claim just disappeared off the face of the earth. The consultant tells me she will get a service provider to accept the claim by 10:00am this morning and here we are. No change, no assistance and no improvement and we are on week 3. I would hate for you to take out insurance with BetterSure and you have an emergency claim or a claim for something of utmost importance. STAY AWAY from BetterSure.
BetterSure Financial Consultants's replyOfficial
12 Dec 2023, 14:44Good day Zainab Flint,
Thank you for taking the time to give us your feedback. Your concerns have been escalated the relevant team and we have been trying to get hold of you numerous times today with no answer on the numbers we have on record.
Thank you for taking the time to give us your feedback. Your concerns have been escalated the relevant team and we have been trying to get hold of you numerous times today with no answer on the numbers we have on record.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply12 Dec 2023, 14:44
Official
Good day Zainab Flint,
Thank you for taking the time to give us your feedback. Your concerns have been escalated the relevant team and we have been trying to get hold of you numerous times today with no answer on the numbers we have on record.
Thank you for taking the time to give us your feedback. Your concerns have been escalated the relevant team and we have been trying to get hold of you numerous times today with no answer on the numbers we have on record.
Warm regards,
The BetterSure Team
ZF
Zainab F's updateReviewer Update
13 Dec 2023, 12:57Little update for those of you that is following: A service provider came yesterday to attend to my Claim. I received a call yesterday from BetterSure offering their apologies and assuring me one of their staff members will personally monitor my claim and provide updates. However, I seem to be communicating more with the service provider/specialist than I am with BetterSure. Kuddos to the service provider. :) BetterSure has not called me to explain the next steps, what the turnaround time is, nothing of the sorts so I guess it is nothing but a waiting game. I called them myself today to ask them for an update, to which they are now saying the service provider has not sent through the required documentation after they assured me they have sent it so it has become a blame game for BetterSure. As a company that should aim for good service delivery and customer service, I would have offered the customer a solution where I would call the service provider and request the information and call me back to provide me with an update. I think I am doing their work for them by calling around and taking updates.
ZF
Zainab F's update13 Dec 2023, 12:57
Reviewer Update
Little update for those of you that is following: A service provider came yesterday to attend to my Claim. I received a call yesterday from BetterSure offering their apologies and assuring me one of their staff members will personally monitor my claim and provide updates. However, I seem to be communicating more with the service provider/specialist than I am with BetterSure. Kuddos to the service provider. :) BetterSure has not called me to explain the next steps, what the turnaround time is, nothing of the sorts so I guess it is nothing but a waiting game. I called them myself today to ask them for an update, to which they are now saying the service provider has not sent through the required documentation after they assured me they have sent it so it has become a blame game for BetterSure. As a company that should aim for good service delivery and customer service, I would have offered the customer a solution where I would call the service provider and request the information and call me back to provide me with an update. I think I am doing their work for them by calling around and taking updates.
BetterSure Financial Consultants's replyOfficial
13 Dec 2023, 13:28Good day Ms Zainab Flint,
Thank you for taking the time to give us your feedback. Our claims department are currently dealing with your concerns and as discussed with you telephonically today, We appreciate you giving us a chance to put things right.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply13 Dec 2023, 13:28
Official
Good day Ms Zainab Flint,
Thank you for taking the time to give us your feedback. Our claims department are currently dealing with your concerns and as discussed with you telephonically today, We appreciate you giving us a chance to put things right.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's replyOfficial
13 Dec 2023, 15:11 Good day Ms Zainab Flint.
Thank you for your patience and for bringing your concerns to our attention. We are pleased to let you know that we have resolved your query. The claims department has communicated the outcome of the claim with you.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply13 Dec 2023, 15:11
Official
Good day Ms Zainab Flint.
Thank you for your patience and for bringing your concerns to our attention. We are pleased to let you know that we have resolved your query. The claims department has communicated the outcome of the claim with you.
Warm regards,
The BetterSure Team
ZF
Zainab F's updateReviewer Update
13 Dec 2023, 15:21A little update - BetterSure has informed me that my PLAYSTATION 4 is not covered under my home contents due to the playstation having a software problem. APPARENTLY IT IS STATED IN MY POLICY THAT I AM STILL waiting for. After 3 weeks I have been informed it is not covered, this after no person opened the PS4 or even had a proper look, all they did was take images. It wouldve costed bettersure R500 to fix but yet I am expected to pay R2000 every month, imagine this was my tv or my fridge or any other electronic item. I AM SO HAPPY TO CANCEL WITH BETTERSURE, PLEASE STAY AWAY, YOU WILL MAKE A MISTAKE THINKING THEY ARE THERE TO OFFER YOU A SERVICE.
ZF
Zainab F's update13 Dec 2023, 15:21
Reviewer Update
A little update - BetterSure has informed me that my PLAYSTATION 4 is not covered under my home contents due to the playstation having a software problem. APPARENTLY IT IS STATED IN MY POLICY THAT I AM STILL waiting for. After 3 weeks I have been informed it is not covered, this after no person opened the PS4 or even had a proper look, all they did was take images. It wouldve costed bettersure R500 to fix but yet I am expected to pay R2000 every month, imagine this was my tv or my fridge or any other electronic item. I AM SO HAPPY TO CANCEL WITH BETTERSURE, PLEASE STAY AWAY, YOU WILL MAKE A MISTAKE THINKING THEY ARE THERE TO OFFER YOU A SERVICE.
ZF
Zainab F's updateReviewer Update
14 Dec 2023, 10:39Little update - I called the policy admin department and the claims department and nobody knows where in my policy this exclusion has been noted. Its ironic how everyone is now clueless as to where this exclusion is or what my policy even includes. The Ombudsman seems like a great solution to this problem. I am happy to fight this as insurance companies cannot be allowed to take our money every month and decide when it is convenient for them to cover and when it is not.
ZF
Zainab F's update14 Dec 2023, 10:39
Reviewer Update
Little update - I called the policy admin department and the claims department and nobody knows where in my policy this exclusion has been noted. Its ironic how everyone is now clueless as to where this exclusion is or what my policy even includes. The Ombudsman seems like a great solution to this problem. I am happy to fight this as insurance companies cannot be allowed to take our money every month and decide when it is convenient for them to cover and when it is not.
ZF
Zainab F's updateReviewer Update
14 Dec 2023, 11:27Little update - "Electronic data
You will not be covered for the cost of replacing lost information, data or images that have been lost on computer hardware and/or software), or any other electronic media." This is the exclusion within my policy. THIS EXCLUDES INFORMATION AND DATA ON THE CONSOLE. BETTERSURE TRYING TO BE CLEVER BY SAYING THEY DONT COVER AN ELECTRONIC ITEM WITH SOFTWARE ISSUES UNDER THIS EXCLUSION BUT READ THE EXCLUSION - THEY WILLL NOT COVER INFORMATION AND DATA.
You will not be covered for the cost of replacing lost information, data or images that have been lost on computer hardware and/or software), or any other electronic media." This is the exclusion within my policy. THIS EXCLUDES INFORMATION AND DATA ON THE CONSOLE. BETTERSURE TRYING TO BE CLEVER BY SAYING THEY DONT COVER AN ELECTRONIC ITEM WITH SOFTWARE ISSUES UNDER THIS EXCLUSION BUT READ THE EXCLUSION - THEY WILLL NOT COVER INFORMATION AND DATA.
ZF
Zainab F's update14 Dec 2023, 11:27
Reviewer Update
Little update - "Electronic data
You will not be covered for the cost of replacing lost information, data or images that have been lost on computer hardware and/or software), or any other electronic media." This is the exclusion within my policy. THIS EXCLUDES INFORMATION AND DATA ON THE CONSOLE. BETTERSURE TRYING TO BE CLEVER BY SAYING THEY DONT COVER AN ELECTRONIC ITEM WITH SOFTWARE ISSUES UNDER THIS EXCLUSION BUT READ THE EXCLUSION - THEY WILLL NOT COVER INFORMATION AND DATA.
You will not be covered for the cost of replacing lost information, data or images that have been lost on computer hardware and/or software), or any other electronic media." This is the exclusion within my policy. THIS EXCLUDES INFORMATION AND DATA ON THE CONSOLE. BETTERSURE TRYING TO BE CLEVER BY SAYING THEY DONT COVER AN ELECTRONIC ITEM WITH SOFTWARE ISSUES UNDER THIS EXCLUSION BUT READ THE EXCLUSION - THEY WILLL NOT COVER INFORMATION AND DATA.