BetterSure - Not so Sure??

I registered a claim with BetterSure 17 November 2023 due to lightning damage. BetterSure sent their services providers for the assessments and the last assessment was done on 24 November 2023. I followed up and they confirmed that they received all the assessments and quotes from their services providers. I have followed up with BetterSure and they said they will contact me once they have completed the process. Today I called BetterSure and once again they gave me the rehe****d call centre script of they will keep me informed. I explained that I am not interested anymore, I also explained that I often travel for business and the lack of assistance compromises my family’s safety. I asked to speak to one of the managers however they were busy, I am still waiting for a call from the manager. I am not getting any joy from BetterSure.