BetterSure = No Feedback

I logged a claim on the 19th of February 2024 for an aircon that started burning. I had to do all the follow up on the claim. I was first advised that the initial contractor declined the work. The second contractor came and assessed the matter. I had to call every week to understand the progress. Up till today 19th March NO FEEDBACK. I had to call every time. I will NOT recommend BetterSure and are now actively looking for a different home structure insurance provider.