BETTERSURE? MORE LIKE BETTER-SHADY! WHEN INSURANCE BECOMES A GAME OF CHASE AND PRAY!

Once again, Bettersure has outdone itself in the art of delay, deflection, and outright disappearance. It’s been a MONTH since I lodged my claim, and all I’ve received is the usual “we’ll get back to you”—or worse, complete and utter silence.

This isn’t an isolated incident. This is Bettersure’s standard operating procedure. Their incompetence is so predictable that I’ve had to implement an actual SOP (Standard Operating Procedure) for my staff when dealing with them! It goes like this:

1️⃣ Call and lodge the claim. 2️⃣ Wait a week, then send a follow-up email. 3️⃣ After a month of being ignored—Hellopeter them.

That’s right. Dealing with Bettersure is such a nightmare that we have a formalized strategy just to get a response! And even then, there’s no guarantee they’ll do their job. The last time I had to file a claim, Bettersure took so long to respond that my property was LISTED, SOLD, and TRANSFERRED before I even got a reply.

Yet, when it comes to increasing premiums? They’re lightning-fast. Funny how that works.

Bettersure, you don’t just have bad service—you have a systemic failure of responsibility. Customers are paying for coverage, not a wild goose chase. Do better.