1 reviews | Active since Jun 2015
Bettersure Joke - Rejecting my already accepted Claim; FOR THEIR OWN repairs & maintainance work done; as "Poor Workmanship & Poor Quality"
By far the worst customer experience I have ever in my life experienced. They came to repair a leak/roof damage WEEKS/MONTHS after i initially logged the claim...all the while during the record breaking Cape Town storms were causing the damages to worsen by the day. The 1st round of repairs done... a couple days later it rains again & its still leaking. Bear in mind also that this is the EXACT SAME LEAK/DAMAGE... in the EXACT SAME SPOT that they (Bettersure) supposedly already repaired almost exactly a year ago.... so was the damages actually even fixed/repaired last year? Anyways, contracts came back a 2nd time.... did the repairs/fixes etc... (AGAIN). a few days go bye.... it rains again..... ITS STILL LEAKING AGAIN!! I demand that a new/different contractor come this time to propely fix the damages & repair the leak properly. Another (New) bettersure contractor comes again. Does an Assessment (Again) of the same exact leak/area that has now at this piont been "Repaired" by Bettersure 3 TIMES NOW!! Weeks go bye, and I am calling & emailing and trying to find out what the heck is taking so long, as the rain is causing the already damaged area to just get EVEN WORSE the longer they take. I then get a call saying that the claim is now all of a sudden "rejected/denied"; after it has/was already been accepted and work done on it several times now already over just th4e last few weeks/months. How can it now be rejected AFTER THE FACT. To add more stupidity to the equation, the reason given to me for the rejection/denial.... "POOR WORKMANSHIP / POOR QUALITY" & "NO ANNUAL MAINTAINANCE". It is your own repairs done that is "poor workmanship" Bettersure. It is your own work over the last few weeks/months (& Last Year) that is poor quality. You did the repairs & maintanace literlally almost examtly a year ago...so annual maintainance is your poor workmanship & poor quality. This is like a huge joke. Your own assessors & contractors are basically validating & confirming undoubtable that your repair work & maintainance done is Poor Workmanship / Poor Quality. How in the heck can my claim therefore be denied/rejected if it is you Bettersure who did the actual repairs & maintainance? Not to mention that the claim is/was already accepted... and work was already done SEVERAL TIMES NOW over the last couple of WEEKS/MONTHS!! What a freaking joke of an insurance company.
Thank you for contacting us. We have also noted your message on Facebook.
On behalf of the claims administrator and appointed service providers, we sincerely apologise for the frustrating experience you've had following your claim. We understand how distressing it must be, especially given the ongoing leaks and the delays you’ve endured.
Your concerns about the quality of previous repairs and the recent rejection of your claim are concerning. It’s unacceptable that you’ve had to deal with repeated issues and a lack of clear communication from our team.
We want to investigate this situation to better understand your claim's latest outcome. Please allow us to review your claim in detail with the claims administrator. We will urgently look into this and ask for your patience while we do.
Your satisfaction and trust are essential to us, and we want to make this right.
Regards,
BetterSure
Thank you for contacting us. We have also noted your message on Facebook.
On behalf of the claims administrator and appointed service providers, we sincerely apologise for the frustrating experience you've had following your claim. We understand how distressing it must be, especially given the ongoing leaks and the delays you’ve endured.
Your concerns about the quality of previous repairs and the recent rejection of your claim are concerning. It’s unacceptable that you’ve had to deal with repeated issues and a lack of clear communication from our team.
We want to investigate this situation to better understand your claim's latest outcome. Please allow us to review your claim in detail with the claims administrator. We will urgently look into this and ask for your patience while we do.
Your satisfaction and trust are essential to us, and we want to make this right.
Regards,
BetterSure
I explained in detail everything that has happened so far.... and I think it dawned on her how ubsurd the whole thing is.... (ie. your own assessors/contractors verifying & validating that your own repair work done was od poor workmanship/poor quality).
As soon as it seemed like she realised the obsurdity of it all, and how ludicrous it is that the claim is now rejected.. after it is/was already done... multiple times.... poorly at that..... all of a sudden the line went dead.
Didnt recieve a call back again.
I called the number back myself, but it goes through to the Bettersure switchboard/call centre.
You guys are seriously a joke.
Can somebody competant at Bettersure please provide me with the "Rejection" letter or document, which states the reasons for the claim rejection. As this is what is still require by the Insurance Ombudsman... I have already asked for it; but with Bettersure one has to jumps through hoops first before anything happens at all. Nevermind the fact that the claim was already accepted/done and work was already done/completed several times in the last few weeks/months.
So maybe that could be why I can't get the "Rejection" letter... as the claim was already accepted... work was already done (severla times)... Completed (poorly)...... so now a "rejection" letter needs to be magically concocted from scratch or something... who knows with you guys at Bettersure.
I explained in detail everything that has happened so far.... and I think it dawned on her how ubsurd the whole thing is.... (ie. your own assessors/contractors verifying & validating that your own repair work done was od poor workmanship/poor quality).
As soon as it seemed like she realised the obsurdity of it all, and how ludicrous it is that the claim is now rejected.. after it is/was already done... multiple times.... poorly at that..... all of a sudden the line went dead.
Didnt recieve a call back again.
I called the number back myself, but it goes through to the Bettersure switchboard/call centre.
You guys are seriously a joke.
Can somebody competant at Bettersure please provide me with the "Rejection" letter or document, which states the reasons for the claim rejection. As this is what is still require by the Insurance Ombudsman... I have already asked for it; but with Bettersure one has to jumps through hoops first before anything happens at all. Nevermind the fact that the claim was already accepted/done and work was already done/completed several times in the last few weeks/months.
So maybe that could be why I can't get the "Rejection" letter... as the claim was already accepted... work was already done (severla times)... Completed (poorly)...... so now a "rejection" letter needs to be magically concocted from scratch or something... who knows with you guys at Bettersure.
Apologised for all the confusion & obsurdity.
Another contractor will be calling me soon to schedule a fate for the repairs & maintainance to finally (HOPEFULLY) be done properly once-and-for-all this time around.
I am hoping and praying that everything goes smooth & proper this time around.
Sincere thank you & appreciation to the lady who contacte me today to finally sort everything out properly. A HUGE THANK YOU!!
Apologised for all the confusion & obsurdity.
Another contractor will be calling me soon to schedule a fate for the repairs & maintainance to finally (HOPEFULLY) be done properly once-and-for-all this time around.
I am hoping and praying that everything goes smooth & proper this time around.
Sincere thank you & appreciation to the lady who contacte me today to finally sort everything out properly. A HUGE THANK YOU!!
Please don’t hesitate to reach out with any further questions or concerns.
BetterSure
Please don’t hesitate to reach out with any further questions or concerns.
BetterSure