BETTERSURE IS THE WORSE INSURANCE SERVICE PROVIDER!!

It is currently Monday 4th March 2024, more than 11 days after I registered my claim and NOBODY has made contact with me since Day 1. I currently have water leaking in my house causing a mess and you haven't bothered to try and assist me yet I was debited. I am paying for you to make me look like a fool everytime. You guys want to say Im sorry, I understand but you have no solutions to fix my problem and you call yourself service providers. Everytime its an excuse about its in the validation process or its with the Claims Handler, that is just a way to bypass time so you can figure out how NOT to solve my problem because you are always looking for loopholes to get yourselves out of paying. Imagine this was an emergency, I would still be waiting!!!

As per this mornings phone call, my claim has been validated for 11 DAYS ALREADY. I have been told the claims handler will contact me AGAIN. Something I am still waiting to happen. Apparently the service provider needs to send you a detailed report yet nobody could ask him for that detailed report 5 days ago.

It is currently 3 hours later and nobody has been in contact with me, neither has a claims handler. I am now tired of waiting and I am going to cancel my insurance with IMMEDIATE EFFECT because this is pathetic. I will not stop posting about the pathetic service so everyone can see what bad service you offer

Now you are telling me a hour or two but your previous reply said shortly and how many hours since you said shortly? You are embarrassing yourself, Bettersure and Mutual Risk & Federal. I am already in the process of cancelling. I am happy to move over to Absa or Outsurance and pay triple the price. Its a hour later, almost 2 and nobody has contacted me. I am going to start listing ALL your employees that has made empty promises because I have ALL of their names and surnames.

Thank you to Sylvia for her great assistance and prompt assistance.

Just a little update: As per this thread my claim was logged on the 1st March 2024, up until today I STILL have a leak in my bathroom. The service provider E-zee Group (Pty) Ltd arrived at my property, dug up about 50% of my shower floor, replaced the waste pipe (WHICH HE ASSESSED TO BE THE PROBLEM), waterproofed, and re-tiled. Firstly his tiling job was absolutely disgraceful. Secondly that was not the issue. He returned a second time to chop out the wall in my yard in order to get to the shower floor, no luck. I have made endless calls to Bettersure trying to get to the bottom of this. The service provider then blames it on the shower door not being sealed when it is CLEAR to see it is not leaking from the shower door but from the bottom of the shower floor! He said we should seal the shower door and he will return if it is still leaking. Keeping in mind: I have a hole in my wall to date. I called Bettersure again as he has not returned, instead he says the job is done, I must log a new claim. When I eventually spoke to their claims handler: Charlton, he requested pictures of the leak which I have sent through. Bettersure then decides to tell me the service provider says its a waterproofing issue. AFTER HE WATERPROOFED. Make it make sense. Till today I have a hole in my wall, a leaking shower and no assistance from Bettersure. I have recieved no updates, no communication, nothing from this people! I have tried numerous times to speak to their claims handler and his always to busy to take my call. Please, learn from my experience and avoid Bettersure as well as Mutual and Federal. You do not want to be caught in this predicament. I had Absa insurance before and not once did I experience this pathetic service. Pay the extra few thousands and sleep peacefully at night knowing you are protected should anything happen in your home. I would like to contact the Ombudsman and have them deal with this.

Just an update: it has been exactly 9 days since my last review and here has been NO success with Bettersure or my claim. Up until today, I still have a hole in my wall and a leak in my shower and I can actually see from my shower floor right into my yard - THAT IS THE HOLE THEY LEFT ME WITH. THIS IS WHAT BETTERSURE HAS LEFT ME WITH. They have sent out a Builder to come and fix the wall but he cannot fix it as there is still a leak in the shower. They dont communicate, they dont call, nothing. I HAVE TO CALL THEM TO GIVE THEM AN UPDATE. They have no clue what the issue is, what needs to be done. They dont provide any updates to me as the Client, my claim is just hanging in the air. At his point I feel like going to the ombudsman and having this sorted out. I cannot understand how I am paying for a service I dont even recieve. What if this was an emergency, they wouldve left me out to dry. How pathetic and disgusting of this service provider and how disgusting that Mutual and Federal allows this to happen. I am utterly disgraced and I advise that you please avoid this service provider. Please take my advice and trust that I am trying to protect everyone from ******* that just take your money for jokes!!

UPDATE: It is currently the 10th May 2024 and I am still awaiting a call from Bettersure to update me regarding my shower leak. There has been no communication, no update, no nothing. I have a hole in my shower with worms crawling in every hour from the day, from wet sand outside my shower. It is raining today and I still have a huge gaping HOLE in my yard wall that Bettersure left me with. They again sent someone to seal the shower door but they all to *********** to understand - THERE IS NOTHING wrong with my shower door. 2 months later and they are as quiet as a mouse. They are forcing my hand to go to the higher parties that can handle this for me. I have had enough of running after these people to fix something.

Today is the 13th May 2024, I have just called Bettersure and this was their response: Their service provider submitted their report to Bettersure and they are STILL awaiting feedback from Bettersure "apparently". Two months and its STILL a back and forth over what, I dont know. I called Bettersure's contact no and went through to Forsure. I dont even know how there are so many hands in one pudding. 2 and a half months it has taken Bettersure to fix a leak. If this was an emergency situation - what kind of service would I be getting. Just got a quote from MiWay and I am happy to cancel my insurance with Bettersure. WHAT A DISAPPOINTMENT.