TN
Tintswalo N
1 reviews | Active since Oct 2024
20 Oct 2024, 21:29
Bettersure is refusing to payout for my deceased brother since 22 May 2024 and I am still getting policy money deducted from my payslip every month. I sent all required documents and the funeral parlor also did send all the filled forms but I am still get
I am giving a lowest review because I haven't received a payout for my deceased brother after sending countless emails and contacting them. Even to this day I haven't got a reply from them, when I try to contact them they tell me that the funeral parlor did not fill in the b3 form but everything has been filled and sent to them . I even sent them an affidavit from the police station but I am getting runarounds from the bettersure and another thing is that they are still deducting monthly policy money from my payslip.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
21 Oct 2024, 17:25Hello Tintswalo,
We are deeply sorry for your loss and sincerely regret the difficulties you have encountered during this challenging time. At BetterSure, we believe that no one should have to struggle with claims, especially when dealing with the pain of losing a loved one.
We understand your frustration and regret the additional stress this situation has caused. Please know that we are treating your enquiry with urgency and will immediately follow up with the claims administrator to understand the cause of the delay.
We will also ensure that the matter of ongoing deductions is addressed promptly, as this should not be happening under these circumstances. You can expect feedback from us as soon as we have clarity on the situation.
Thank you for bringing this to our attention, and we are committed to resolving this as quickly as possible.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply21 Oct 2024, 17:25
Official
Hello Tintswalo,
We are deeply sorry for your loss and sincerely regret the difficulties you have encountered during this challenging time. At BetterSure, we believe that no one should have to struggle with claims, especially when dealing with the pain of losing a loved one.
We understand your frustration and regret the additional stress this situation has caused. Please know that we are treating your enquiry with urgency and will immediately follow up with the claims administrator to understand the cause of the delay.
We will also ensure that the matter of ongoing deductions is addressed promptly, as this should not be happening under these circumstances. You can expect feedback from us as soon as we have clarity on the situation.
Thank you for bringing this to our attention, and we are committed to resolving this as quickly as possible.
Warm regards,
BetterSure
BetterSure