Bettersure is best at leaving you with messes that need to be fixed

On a number of occasions I had roof leaks after Bettersure consultant contractors had gone out to replace geysers or do repairs etc. each of those times when I placed in a claim- it was rejected- mentioning that it was me as the property owner who failed to do roof maintenance.

I luckily had a great experience with Mike at tamltt trading. He and his team were sent to one of my properties to do fixing and if it was thanks to them- Bettersure would have more business. I would have loved it if all my other experiences with Bettersure were as good as it was with dealing with Mike at tamltt trading, but unfortunately that isn’t the case.

On a previous occasion, Roof tiles were left open, rain has entered the property and damaged ceilings: BetterSure’s response would always be something that helps them dodge the claim. When asking Bettersure about it- they had no system to track who there contractor was and so I had no recourse but to do the fixes myself

Before that, we had a crazy storm that broke a tree and that wasn’t insured either even though the tree would have fallen into the roof- instead I was told that they can only help AFTER the tree has fallen on the roof (and I doubt they would have done that).

I will happily send you the ombudsman report of how Bettersure works with the ombudsman to delay claims to a point where my property was put on the market, advertised, sold, and transferred to new owners- all before Bettersure could even get back to me (that doesn’t speak to how fast property transfers happen- it speaks to how slow Bettersure actually is).

My advice with Bettersure- your focus needs to be on building a good bond with there contractor they send out to your property. With Mike at Tamltt trading I was lucky. Previous few times with the other contractors i couldn’t have been more unlucky. I had no idea who did the work from Bettersure and they magically “lost records” of who did the work and asked me to prove they did the work and I was stuck with a mess to fix.