Bettersure is a ****

While I believe in following the correct channels that each organisation puts in place before going off and causing unnecessary disruption, this can only work if the said organisation has responsive and effective channels. Id add accountability but that would be me pushing it.

Few months ago, I had an issue with the geyser, called the insurer BetterSure Financial Consultants and I was advised it’s a small issue and the excess and 1 hour labour should cover the damage, advised the contractor that although the issue now seems fixed, there’s a sound I’m not fami**** with which was not there prior to them fixing.

Fast forward, with the recent rains etc, the gate motor was affected, again, I logged a claim, followed up three times and to date (14 days later) the issue has not been resolved, despite being advised the claim was approved. Fast forward, that sound? Turns out to be a geyser pipe issue and now has started leaking and messed up the ceiling amongst other things. BetterSure Financial Consultants is nowhere to be found, emergency line? I’m told it’s outside of their working hours… surely there has to be a better way of dealing with this…Regard Budler Christo Stoman at some point you need to stop taking your customers for a ride. National Financial Ombud Scheme South Africa NPC (NFO)