BetterSure is a ****!

So, during May 2023 there were these heavy rains in and around the Nelson Mandela Metro which flooded most areas and caused a lot of damage. These rains caused my roof to start leaking, i then submitted a claim and an assessor was sent to look at the damage. The assessor never went up to the roof to look at the damage but compiled a report (a copy which was not signed nor dated was sent to me). My claim was then rejected based on the assessor's report which i immediately queried and challenged. Bettersure did acknowledge that the report was flawed and promised to resend the assessor to do a proper job (which never happened). They then sent a second rejection letter based on the same report which is flawed but accompanied that rejection with photos that they claimed to have taken using a drone (when were those photos taken, no one knows). I have been continuously stating my dissatisfaction with the whole process to a point were i have instructed BetterSure to cancel my policy and to seize from debiting my account, they have chosen to ignore my request and are still debiting my account. I have decided to complain to the Ombudsman because their conduct has been unfair and ******* at times. I want everyone to know before engaging in any type of business or arrangement with them.