HH
Happy H
1 reviews | Active since Oct 2024
27 Feb 2025, 12:12
BETTERSURE INSURANCE NEVER CONSISTENT
Terrible service ever from BETTERSURE INSIRANCE-First time claiming for the household content and was told it will take 48 hours to be given feedback and now its more than five days i am still waiting for the feedback of whether the claim is approved or not. No communication of progress, I always have to call them and ask them what is happening. I am cancelling my insurance with them
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
27 Feb 2025, 12:20Hello Happy
Thank you for contacting us. We are sorry you've had to wait so long for feedback or an update on your claim. This is far below the service standard that we promise, and we will track your profile as soon as possible to ensure you get a response.
We understand how your frustration has led you to want to cancel your contract, and we want to ask that you give us a chance to make things right.
Warm regards,
BetterSure
Thank you for contacting us. We are sorry you've had to wait so long for feedback or an update on your claim. This is far below the service standard that we promise, and we will track your profile as soon as possible to ensure you get a response.
We understand how your frustration has led you to want to cancel your contract, and we want to ask that you give us a chance to make things right.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply27 Feb 2025, 12:20
Official
Hello Happy
Thank you for contacting us. We are sorry you've had to wait so long for feedback or an update on your claim. This is far below the service standard that we promise, and we will track your profile as soon as possible to ensure you get a response.
We understand how your frustration has led you to want to cancel your contract, and we want to ask that you give us a chance to make things right.
Warm regards,
BetterSure
Thank you for contacting us. We are sorry you've had to wait so long for feedback or an update on your claim. This is far below the service standard that we promise, and we will track your profile as soon as possible to ensure you get a response.
We understand how your frustration has led you to want to cancel your contract, and we want to ask that you give us a chance to make things right.
Warm regards,
BetterSure
HH
Happy H's updateReviewer Update
27 Feb 2025, 12:42This is really unprofessional, not even strictly adhering to the time frames we are given as clients, it is just so WRONG. I will appreciate the matter to be given urgency.
HH
Happy H's update27 Feb 2025, 12:42
Reviewer Update
This is really unprofessional, not even strictly adhering to the time frames we are given as clients, it is just so WRONG. I will appreciate the matter to be given urgency.
BetterSure Financial Consultants's replyOfficial
28 Feb 2025, 11:06Hello Happy
We are pleased to update you on your claim. Thank you for signing the agreement of loss letter; the payment has been processed.
We appreciate your patience and will be here if you need help with anything else.
Warm regards,
BetterSure
We are pleased to update you on your claim. Thank you for signing the agreement of loss letter; the payment has been processed.
We appreciate your patience and will be here if you need help with anything else.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply28 Feb 2025, 11:06
Official
Hello Happy
We are pleased to update you on your claim. Thank you for signing the agreement of loss letter; the payment has been processed.
We appreciate your patience and will be here if you need help with anything else.
Warm regards,
BetterSure
We are pleased to update you on your claim. Thank you for signing the agreement of loss letter; the payment has been processed.
We appreciate your patience and will be here if you need help with anything else.
Warm regards,
BetterSure