MF
Marissa F
1 reviews | Active since May 2012
04 Jun 2024, 14:53
BetterSure Insurance MIA
I enquired about an insurance claim on Friday around18:43, the WhatsApp service prompts were quick and eventually said the next available agent would respond to me. No responses came on Friday, I assumed they are likely out of office over the weekend. I resumed my chat on WhatsApp on Monday morning around 8am. A consultant rep**** to me at 8:52 saying that the claims department would make contact with me. It is now Tuesday at 14:52, more than 24 hours later no call, yet you guys never miss a beat when you need to debit my account. Can this be attended to?
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
04 Jun 2024, 15:06Good Afternoon Marissa
Waiting without communication or feedback can be rather frustrating. We apologise for that. We've just alerted our consultants to look into your claim. Thank you for your patience in the meantime.
Warm regards,
The BetterSure Team
Waiting without communication or feedback can be rather frustrating. We apologise for that. We've just alerted our consultants to look into your claim. Thank you for your patience in the meantime.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply04 Jun 2024, 15:06
Official
Good Afternoon Marissa
Waiting without communication or feedback can be rather frustrating. We apologise for that. We've just alerted our consultants to look into your claim. Thank you for your patience in the meantime.
Warm regards,
The BetterSure Team
Waiting without communication or feedback can be rather frustrating. We apologise for that. We've just alerted our consultants to look into your claim. Thank you for your patience in the meantime.
Warm regards,
The BetterSure Team
MF
Marissa F's updateReviewer Update
05 Jun 2024, 13:50It is now 13:49, I had to call your call centre to get the information I needed. AS YOU FAILED TO CALL ME BACK EVEN AFTER LOGGING A COMPLAINT.
MF
Marissa F's update05 Jun 2024, 13:50
Reviewer Update
It is now 13:49, I had to call your call centre to get the information I needed. AS YOU FAILED TO CALL ME BACK EVEN AFTER LOGGING A COMPLAINT.