BetterSure Insurance "make sure you run away from them".

A minus 10 will not be a reflection of the bad service that I am experiencing with BetterSure. I'm wondering how they are still selling insurance when clearly they are doing so hoping no one will ever make a claim. I logged a claim on the morning of the 27th March for a geyser problem. Until today it is still not resolved after they sent two service providers. The whole of last week I have been getting the same feedback, "the claim is too high and needs to be escalated". To get an update on the progress of the claim I must call, they must be too busy to keep their clients updated on claim's progress. On Wednesday last week I was told a supervisor will call me, they didn't. On Thursday I thought they would call, nothing. Today, I called at 08:56 and I was given the same story of last week. When I asked to be transferred to the supervisor I was told they are on the call and will call me within the next 10 minutes. It is now 09:37 and I'm still waiting for the longest 10 minutes there is.

I'm not sure why anyone is expected to go three weeks without hot water when you pay insurance to make sure that should something happen, you are covered. It will be better to save your money than to be insured by the worse ****** in the face of the earth.