SS
Slindile S
1 reviews | Active since Mar 2024
28 Mar 2025, 19:06
Bettersure insurance claim
This company provides very poor service when you claim,I made a claim on the 3rd of March 2025,I have been doing follow ups on the claim on a daily basis,no progress at all,I’ve been told they are waiting for the internal assessor’s response for the past 3 weeks,I’ve been waisting my airtime calling them and they always promise to get back to me and they never do! Will not recommend this company.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
31 Mar 2025, 08:57Hello Slindile
We sincerely apologise for the frustration and inconvenience you have experienced with your claim process. We understand how important timely updates and resolution are, and we deeply regret that you have had to follow up multiple times without clear progress.
Please know that we take your concerns seriously. We have escalated your claim internally and are prioritizing it for urgent feedback from the internal assessor. A dedicated consultant will reach out to you as soon as possible with a detailed update.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply31 Mar 2025, 08:57
Official
Hello Slindile
We sincerely apologise for the frustration and inconvenience you have experienced with your claim process. We understand how important timely updates and resolution are, and we deeply regret that you have had to follow up multiple times without clear progress.
Please know that we take your concerns seriously. We have escalated your claim internally and are prioritizing it for urgent feedback from the internal assessor. A dedicated consultant will reach out to you as soon as possible with a detailed update.
Warm regards,
BetterSure
Warm regards,
BetterSure