Bettersure Home content cover

I've registered a claim for hone content cover around September 2022 after experiencing a tragic house *******. I have provided everything that was requested from me and then no one was willing to assist me further. They kept on sending me from pillar to post. Each time I call to make a follow up, they say "your claim has been forwarded to the relevant department". It's been over 6 months and claim isn't paid. Here is my ref. No. BSH ***1

If you take this insurance be prepared to go what I went through.