BetterSure has given me the worst insurance service

I put in claim on the 30th of December 2024 reporting a roof leak that has further damaged the ceiling. I was told that the service provider will come to make an inspection on the same day at 11:30 and it did not come. I followed up and even suggested that they use another service provider. The appointed service provider only came to my house five days later. I struggled to get feedback following the assessment and kept being told that the service provider has not provided the report. Everyday I have to call, at no point has this insurance provided me with feedback if I have not called. On the 10th of January I called requesting feedback and i was told that the claim is taken to underwriters due to a possible rejection caused by wear & tear and this is the same story I am getting today. It should be noted that this is not the first time I have lodged this claim, when I did the first time, a service provider came but there was never feedback from the insurance. I sent an email requesting the status of the claim and was never responded to. We are experiencing heavy rains but I am still told that the turn around for the response regarding whether or not it will be rejected is 10 days. I have further requested the damage report they got from the service provider but i was told it is for internal purposes only. I have had the worst possible experience with this insurance and with the manner of how this claim and the one that was never responded to is treated, it would be very reckless of me to even recommend it.