Bettersure for sure no Service

I am writing this review because I am really disappointed with Better Sure as the selected choice by my bank for my home insurance. I have reported damages to my property because of the recent and still ongoing rainstorms in the Western Cape. Its been a month with hardly any responses from Better Sure. I was told that it can take up to 10 days to have someone sort out my issue....little to my knowledge this will be a month of absolutely no services rendered except and assessor that was sent out to assess the damages. After calling numerous times I eventually got told that my claim was sent to head office as the quotation was too high. In the mean-time wait....wait....wait for someone to come out and fix the damages while I am still trying to manage the ongoing flooding in my property. I am strongly considering contacting my bank and requesting to move insurance for my property.