GK
Gabrielle K

1 reviews | Active since Jul 2020

30 Mar 2023, 13:32

BetterSure Finds Loopholes to Get Out of Paying Claims

I'm a new home owner and have been with BetterSure for 5 months now. At the beginning of March we experienced quite an intense storm with heavy rain and wind. On the day of the storm, the wind blew debris into our drainage system and damaged it, resulting in flooding of a room on our second floor that same day.

We showed and explained to the assessor what happened regarding the debris and storm damage, they left and later that week invalidated our claim.

In the policy it states that we'd be covered for storm damage/flooding as a result. This is a direct contradiction of the cover policy and I believe BetterSure digs deep to find loop holes to get out of paying their clients.

It's super gross. I'm just grateful to have discovered their ****ming ways so early on, rather than a few years down the line. I see all of the premiums paid to them as wasted money.

No one should insure an asset as valuable as a home with these people, unless you enjoy throwing money directly into the bin every month.

STAY AWAY. Choose literally any other company.

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Replies (4)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply30 Mar 2023, 14:43
Official
Good day Ms Gabbi Kannemeyer

We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution. 
 
Warm regards,
The BetterSure Team
#HealthyHome
GK
Gabrielle K's update05 Apr 2023, 22:21
Reviewer Update
Bettersure contacted me shortly after their reply to this review and promised to follow up regarding the assessment. No follow up thus far.

I've since moved over to SANTAM.

Save your coins and your time, don't insure with Bettersure.
GK
Gabrielle K's update13 Apr 2023, 13:20
Reviewer Update
Update: They contacted me again to discuss alternative solutions. What does that mean? What is an alternative solution to paying a settlement for the damages I claimed for? I spoke to agents from their call centre more than 3 times with the result being the same each time. Them not wanting to cover damages that are clearly outlined in their policy. This feels 100% frau dulent.
BetterSure Financial Consultants
BetterSure Financial Consultants's reply24 Apr 2023, 14:52
Official
Good day Ms. Kannemeyer

We’ve investigated your concerns and apologise for the poor service you’ve received.  We’ve also addressed the matter within our team and will continue to apply the learnings. Your feedback helped us to improve our service. 
 
Warm regards,
The BetterSure Team
#HealthyHome