BetterSure, Fast to increase your premium, nowhere to be found when you need to claim.

I requested a claim for my properties roof which started to leak and damage the recently painted ceilings in my property on the 23rd of March. I received 2 emails confirming that my claim would be sent to an administrator who will assist and respond within 48 hours...

Its been almost 2 months now...

To date, I have had no response from BetterSure, I have not had this claim processed, and am absolutely frustrated that they are so fast to ensure the policies prices are increases, but when I need to make a claim, there is absolutely no accountability from their end.

Please process my claim immediately. The ceilings are damaged after I paid for the roof fixes and for the ceilings to be fixed and painted myself the last time, and Im not about to keep my insurance with you at this rate.