Bettersure equals poor service

I have building cover with Bettersure, and I pay my premiums on time.

I was subjected to hail damage last week and registered a claim. An assessor came through on 16 Nov 23, and then silence.

So, today I call BetterSure only to be told that they need to assign assessors for each item. One for glass, one for roof tiles, one for globes, etc, and then a QA assessor at the end.

The Claims department cannot give me a turnaround time or when they will get back to me.

This is such disgusting service and I regret signing up with BetterSure. I was with Outsurancd previously and I did not struggle with updates nor service.

I cannot even fix the roof tiles myself and the window. I am told to wait. What if it rains and more damage takes place, ceiling or my furniture?

I was on a call for 37 minutes, waiting to speak to a Team Leader...who is going to pay for my airtime?